INTRODUCTION:
The Student Welfare Authority exists to support the academic objectives of the University of Nairobi by providing a comprehensive, competent and responsible catering and accommodation system, which enables students to pursue their academic objectives in the most enjoyable manner possible. SWA is responsible for the proper management of catering and residential services to students.
For proper management and quick customer service SWA has decentralized its operations into 11 Strategic Management Units referred to as SMUs. The SMUs are Mamlaka, Women’s Hall, Upper State House, Lower State House, Kenyatta Medical School Hostel, Kikuyu, Upper Kabete, Lower Kabete, Parklands, Kenya Science and Chiromo.
Every SMU is headed by SMU Manager who is responsible for day to day running of the SMU. The manager is assisted by officers on the ground on the following services.
ACCOMMODATION SERVICES
In the halls department there is the Halls Officer who is responsible for proper management of accommodation services. The Halls Officer is assisted by Assistant Halls Officer. Other cadres of staff in Halls Department are Halls Assistants, Custodians (both night and day) and cleaners.
CATERING SERVICES
Catering Department in the SMU is headed by a Catering Officer in charge of catering services and hence oversees all operations in the SMU kitchens. The Catering Officer is assisted by Assistant cateresses, and is responsible for proper management of catering services in the SMU. Other cadres of staff in the kitchen are Kitchen Assistants, Cooks, Waiters and cleaners.
The eleven SMU’s are as follows:
